General terms and conditions with customer information
For German version click here
Table of contents
2. Conclusion of contract
3. Right of Withdrawal
4. Prices and terms of payment
5. Terms of delivery and shipping
6. Retention of Title
7. Liability for Defects (Warranty)
8. Redeeming Promotional Vouchers
9. Redeeming Gift Certificates
10. Governing Law
12. Code of Conduct
13. Alternative Dispute Resolution
1.1 These General Terms and Conditions (hereinafter "GTC") of LEDVANCE
GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods,
which a consumer or entrepreneur (hereinafter "customer") with the seller
with regard to the goods presented by the seller in his online shop.
The inclusion of the customer's own conditions is hereby contradicted
unless something else has been agreed.
1.2 These General Terms and Conditions apply accordingly to contracts for the delivery of vouchers,
unless something different is expressly regulated in this respect.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction
concludes for purposes that are predominantly neither their commercial nor their
can be attributed to self-employed professional activity. entrepreneur in mind
of these terms and conditions is a natural or legal person or a legal person
Partnership that, when concluding a legal transaction, exercises its
commercial or self-employed professional activity.
2) Conclusion of contract
2.1 Provide the product descriptions contained in the seller's online shop
do not represent binding offers on the part of the seller, but serve for submission
a binding offer by the customer.
2.2 The customer can use the offer integrated in the seller's online shop
Submit online order form. In doing so, the customer returns after he has selected
Goods placed in the virtual shopping cart and the electronic ordering process
has gone through by clicking on the button that concludes the ordering process
legally binding contract offer in relation to the items contained in the shopping cart
2.3 The seller can accept the customer's offer within five days,
- by sending the customer a written order confirmation or a
Confirmation of order in text form (fax or e-mail), whereby the
receipt of the order confirmation by the customer is decisive, or
- by delivering the ordered goods to the customer, insofar as the receipt of the goods
is decisive for the customer, or
- by asking the customer to pay after placing his order.
If there are several of the above alternatives, the contract comes in the
Point in time at which one of the above alternatives occurs first. The deadline
acceptance of the offer begins on the day after the offer is sent
to run the customer and ends at the end of the fifth day, which is on the
Submission of the offer follows. The seller accepts the customer's offer inside
does not respond within the aforementioned period, this shall be deemed to be a rejection of the offer with the result that
the customer is no longer bound by his declaration of intent.
2.4 If you select a payment method offered by PayPal,
Payment processing via the payment service provider PayPal (Europe) S.à rl et Cie,
SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), at
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer
does not have a PayPal account - subject to the terms and conditions for payments
without a PayPal account, can be viewed at
https://www.paypal.com/de/webapps/mpp/ua/privacywax-full . The customer pays by means of
a payment method offered by PayPal that can be selected in the online ordering process,
the seller already declares acceptance of the customer's offer in the
Time at which the customer clicks on the button that completes the ordering process.
2.5 When submitting an offer via the seller's online order form
the text of the contract is saved by the seller and the customer after the conclusion of the contract
after sending his order in text form (e.g. e-mail, fax or letter)
transmitted. Any further access to the text of the contract by
the seller does not occur. If the customer before sending his order
has set up a user account in the seller's online shop, the order data
archived on the seller's website and can be accessed by the customer via his
password-protected user account specifying the corresponding login data
be accessed free of charge.
2.6 Before the binding submission of the order via the online order form of the
Seller, the customer can possible input errors by carefully reading the
recognize information presented on the screen. An effective technical tool
for better recognition of input errors, the enlargement function of the
Browsers, with the help of which the display on the screen is enlarged. His
The customer can make entries as part of the electronic ordering process for as long as
correct the usual keyboard and mouse functions until he completes the ordering process
clicks the final button.
2.7 German and English are available for the conclusion of the contract
2.8 The order processing and contact usually takes place via e-mail and
automated order processing. The customer has to ensure that the
The e-mail address given for order processing is correct, so that under this
Address where emails sent by the seller can be received.
In particular, when using SPAM filters, the customer must ensure that all
by the seller or by a third party commissioned to process the order
sent e-mails can be delivered.
3) Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of cancellation can be found in the cancellation policy
of the seller.
4) Prices and terms of payment
4.1 Unless otherwise stated in the seller's product description,
the prices quoted are total prices that are statutory
sales tax included. Any additional delivery and
Shipping costs are specified separately in the respective product description.
4.2 The payment option(s) will be given to the customer in the online shop of the
communicated to seller.
4.3 If advance payment by bank transfer has been agreed, payment is due immediately
conclusion of the contract, unless the parties agree on a later due date
4.4 If you select the "SOFORT" payment method, payment will be processed via the
Payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter
"IMMEDIATELY"). In order to be able to pay the invoice amount via "SOFORT", the
Customer via an online banking account activated for participation in "SOFORT".
dispose of, legitimize themselves accordingly during the payment process and the
Confirm the payment order to "SOFORT". The payment transaction will
carried out immediately afterwards by "SOFORT" and the customer's bank account is debited.
The customer can find more information about the "SOFORT" payment method on the Internet
under https://www.klarna.com/sofort/ .
4.5 When selecting one offered via the payment service "Shopify Payments".
Payment types are processed via the payment service provider Stripe
Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland
(hereinafter "Stripes"). Each offered through Shopify Payments
Payment methods are communicated to the customer in the seller's online shop. To the
Stripe can use other payment services to process payments
special terms of payment may apply, to which the customer may refer separately
is pointed out. More information about "Shopify Payments" is available online at
4.6 When selecting the payment method "PayPal direct debit", PayPal deducts the invoice amount
after a SEPA direct debit mandate has been issued, but not before the deadline for the
Advance information on behalf of the seller from the customer's bank account.
Pre-information ("Pre-Notification") is any notification (e.g. invoice, policy, contract)
to the customer who announces a debit by SEPA direct debit. Will the
Direct debit due to insufficient account funds or due to the specification of a
incorrect bank details are not redeemed or the customer objects to the debit,
although he is not entitled to do so, the customer has the
to bear the fees incurred by the respective credit institution if he is responsible for this
4.7 When selecting a payment method offered via the "Klarna" payment service
Payment is processed via Klarna Bank AB (publ), Sveavägen 46, 111 34
Stockholm, Sweden (hereinafter "Klarna"). More information and the
Klarna's terms and conditions can be found in the payment information of the
Seller, which can be viewed at the following Internet address:
5) Delivery and shipping conditions
5.1 The delivery of goods takes place on the dispatch route to that specified by the customer
specified delivery address, unless otherwise agreed. When processing the
Transaction is the delivery address specified in the seller's order processing
essential. Notwithstanding this, when selecting the PayPal payment method, the
The delivery address stored by the customer at the time of payment is decisive.
5.2 If delivery of the goods fails for reasons for which the customer is responsible,
the customer shall bear the reasonable costs incurred by the seller as a result. This
does not apply with regard to the costs for the delivery if the customer is
exercise the right of withdrawal effectively. For the return costs applies in the event of effective exercise
of the right of cancellation by the customer in the cancellation policy of the seller
regulation made for this purpose.
5.3 Collection by the customer is not possible for logistical reasons.
6) Retention of title
If the seller pays in advance, he reserves the right until full payment of the
owed purchase price, ownership of the delivered goods.
7) Liability for Defects (Warranty)
7.1 If the purchased item is defective, the statutory provisions shall apply
liability for defects.
7.2 If the customer acts as a consumer, he is asked to take the delivered goods with him
Complaints about obvious transport damage to the deliverer and the seller
to be informed of this. If the customer does not comply, this has no
Effects on his statutory or contractual claims for defects.
8) Redemption of promotional vouchers
8.1 Vouchers issued by the Seller as part of promotions with a
certain period of validity are issued free of charge and by the customer
cannot be purchased (hereinafter "promotional vouchers"), only
redeemed in the seller's online shop and only within the specified period.
8.2 Promotional vouchers can only be redeemed by consumers.
8.3 Individual products can be excluded from the voucher campaign if
a corresponding restriction results from the content of the promotional voucher.
8.4 Promotional vouchers can only be redeemed before completing the ordering process.
Subsequent offsetting is not possible.
8.5 Only one promotional voucher can be redeemed per order.
8.6 The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
8.7 If the value of the promotional voucher is not sufficient to cover the order,
to settle the difference one of the others offered by the seller
payment methods can be selected.
8.8 The balance of a promotional voucher will neither be paid out in cash nor
8.9 The promotional voucher will not be refunded if the customer uses the
Promotional voucher fully or partially paid for goods within the scope of its statutory
returns the right of withdrawal.
8.10 The promotional voucher is transferrable. The seller can with discharging effect
to the respective owner who received the promotional voucher in the seller's online shop
redeem, afford. This does not apply if the seller is aware of this or is grossly negligent
has ignorance of the non-authorization, the legal incapacity or the lack of the right to represent the respective owner.
9) Redeeming Gift Certificates
9.1 Vouchers purchased through the seller's online shop
(hereinafter "Gift Vouchers") can only be redeemed in the online shop of
redeemed by the seller, unless otherwise stated in the voucher.
9.2 Gift vouchers and remaining balances on gift vouchers are valid until
Redeemable at the end of the third year following the year of voucher purchase. remaining balance
will be credited to the customer by the expiry date.
9.3 Gift vouchers can only be redeemed before completing the ordering process
become. Subsequent offsetting is not possible.
9.4 Only one gift voucher can be redeemed per order.
9.5 Gift vouchers can only be used for the purchase of Goods and not for the purchase of
other gift vouchers can be used.
9.6 If the value of the gift voucher is insufficient to cover the order,
to settle the difference, one of the remaining from the seller
offered payment methods can be selected.
9.7 The balance of a gift voucher will not be paid out in cash or
9.8 The Gift Voucher is transferrable. The seller can with exempting
Effect on the respective owner who bought the gift voucher in the online shop of the
seller redeems, afford. This does not apply if the seller is aware or gross
negligent ignorance of the non-authorization, the legal incapacity or the
lack of power of representation of the respective owner.
10) Governing Law
The law of the Federal Republic applies to all legal relationships between the parties
Germany to the exclusion of the laws governing the international purchase of moveable goods
Were. For consumers, this choice of law applies only to the extent that the granted
Protection by mandatory provisions of the law of the state in which the consumer
has his habitual residence is withdrawn.
If the customer acts as a merchant, a legal entity under public law or
special fund under public law with its registered office in the sovereign territory of the Federal Republic
Germany is the exclusive place of jurisdiction for all disputes arising from this contract
the place of business of the seller. If the customer is based outside of
sovereign territory of the Federal Republic of Germany, this is the place of business of the seller
exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract of professional or commercial activity
of the customer can be attributed. The seller is in the above cases
however, in any case entitled to appeal to the court at the customer's registered office.
12) Code of Conduct
- The seller has submitted to the Trusted Shops quality criteria, which are
Internet at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
13) Alternative Dispute Resolution
13.1 The EU Commission provides a platform on the Internet under the following link
Online dispute resolution ready: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes
from online sales or service contracts in which a consumer is involved.
13.2 The seller is entitled to participate in a dispute resolution procedure before a
Consumer arbitration board neither obliged nor willing.