Returns in a few steps
1. Inform us of your decision to return
Please remember you can only return the items in the time frame of 14 days from receiving the goods.
2. Get your pre-paid DHL label
Our returns are free! Once you inform our customer service of your decision to return, you will receive a prepaid DHL label in a separate e-mail. Stick this label on the package that you want to send back to us and hand the package over at your local DHL service point.
3. Your refund is on its way
As soon as the package has reached our warehouse, we will reimburse you for all payments we have received from you, including the standard delivery costs.
4. Cancellation policy
Please note further details on exercising and the legal consequences of your cancellation in our cancellation policy below.
Detailed instructions for cancellation & Cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual's trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
A. Instructions for cancellation
Your right to cancel
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
In order to exercise your right to cancel, you must inform us (LEDVANCE GmbH, Parkring 29-33, 85748 Garching, Germany, email: firstname.lastname@example.org) of your decision by a clear declaration of withdrawing from this contract. Contact us electronically by chatting with us here or sending us an e-mail to email@example.com. You also have an option of informing us about your decision via post at the above address.
You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
How to return the goods?
Returns are free. To obtain your pre-paid DHL label, please contact our customer service by clicking here or send us an email to firstname.lastname@example.org. The DHL label will be sent to you in a separate email. Stick the label on the package that you would like to send back to us and hand the package over at your local DHL service point.
You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply for consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exlusive residence and address of delivery are located outside of the European Union.
Related / Financial Transactions
If you finance this contract by means of a loan and cancel it later, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly true if we are at the same time your lender or if your lender makes use of our cooperation regarding the financing.
If we have already received the loan by the time the cancellation becomes effective or the goods are returned, your lender, concerning his relation to you, will enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a contractual commitment to the extent possible, you should make use of your right to cancel and you should also cancel the loan agreement in the event that you have the right to cancel it.
B. Cancellation form
You can download the cancellation form by clicking on the button below.