TABLE 1A: GUARANTEE OF LED LAMPS TO CONSUMERS
|WARRANTY PERIOD||WARRANTY PRODUCTS Product families|
• SubstiTUBE motion sensorr
• SUPERSTAR Classic glass
• DULUX LEDD
TABLE 1B: GUARANTEE FOR CONVENTIONAL LAMPS TO CONSUMERS
|WARRANTY PERIOD||WARRANTY PRODUCTS Product families|
• OSRAM DULUX STICKK
TABLE 2: ENTRY INTO FORCE AND WARRANTY AREA
|Entry into force of these guarantee conditions:||March 16, 2020|
TABLE 3: WARRANTY CLAIMS
1. Area of application, guarantor / buyer
1.2. The guarantee takers are only consumers who according toand during the period of validity of these guarantee terms within the guarantee area according to (in the following warranty area a warranty product according toäß have bought, insofar as the purchase is not for commercial or self-employed purposes, e.g. commercial use, commercial resale or commercial installation with third parties.e.
1.3. The present guarantee conditions apply to the inmentioned guarantee from the entry into force of these guarantee conditions and within the guarantee area according to exclusively and conclusively. Any other effective guarantee claims with regard to LEDVANCE products purchased before these guarantee conditions come into force or outside the guarantee area remain unaffected and can still be asserted by the respective guarantee holder in accordance with the provisions of the applicable guarantee conditions within the respective guarantee period.
2. Object and requirements of the guarantee
2.1. In accordance with the provisions of these guarantee conditions, LEDVANCE guarantees that the respective guarantee product in accordance withsubject to para. 2.2 is free of manufacturing and material defects within the respective warranty period.
2.2. The guarantee applies only to the original guarantee product delivered in the original packaging and any original accessories included in the original packaging. The warranty does not include used products and any batteries or accumulators supplied.
2.3. A warranty claim only exists if the warranty product has always been operated within the permissible specifications in accordance with the product data sheet and installed, commissioned and used in accordance with the installation / operating instructions.
2.4. The guarantee period begins on the date of purchase by the guarantee holder.
3. Exclusion of warranty claims
Warranty claims are excluded in the following cases:
a in the case of only minor, insignificant damage or defects in the guarantee product e.g. Failure of individual of several LED chips or LED arrays,s),
b upon reaching the usual lifespan of the warranty product specified by the manufacturer within the warranty period and / or product-related usual decrease in the luminous flux of the warranty product,,
c in the case of product-related changes in the light color of the guaranteed product,,
d in the event of natural wear and tear of the guaranteed product,,
e in the event of improper or improper use of the guarantee product,,
f when operating the warranty product in an inadmissible or unsuitable operating environment e.g. with excessive humidity, heat, cold or dust formation or in corrosive environments,n),
g in the event of damage or errors due to poor supply network quality e.g. Voltage peaks or over / undervoltage,g),
h insofar as the guarantee product was modified, repaired or operated in connection with products or software of the guarantee holder or a third party by the guarantee holder or a third party without the prior express written consent of LEDVANCE,,
i in the event of damage or errors caused by the guarantor or a third party, orr
j in the event of unforeseeable events of force majeure outside the sphere of influence of LEDVANCE and for which LEDVANCE is not responsible e.g. Natural disasters.n).
4.1. The guarantee is provided to the guarantee holder within the meaning of para. 1.2 granted, insofar
a within the guarantee period a manufacturing or material defect within the meaning of para. 2.1 has occurred and the other prerequisites for entitlement according to para. 2 are present,,
b no grounds for exclusion according to para. 3 are available andd
4.2. The guarantee only consists in the provision of a free replacement product in accordance with the provisions of this section. 4. LEDVANCE reserves the right to replace it with another similar and equivalent product, the properties, specifications and design of which may differ from the guarantee product. The replacement product will only be dispatched within the warranty area and usually within one month after the warranty claim has been properly asserted.
4.3. Not covered by the guarantee and are not part of the guarantee in particular
a repair of the warranty product,,
b a full or partial refund or credit of the purchase price,,
d a reimbursement of installation / removal, transport, travel, labor or material costs orr
e other claims for damages or reimbursement of expenses e.g. for transport or consequential damage.n).
4.4. LEDVANCE reserves the right to check the eligibility of the warranty claim for every warranty claim.
4.5. The guarantee claim is processed and the guarantee is granted in accordance with the provisions of these guarantee conditions
- in warranty cases in Germany by LEDVANCE and
The country of the warranty claim is the country in the warranty area in which the policyholder bought the warranty product.
4.6. By granting the guarantee, the original guarantee period will not be extended or renewed.
5. Reservation of legal claims
The statutory warranty claims and rights of the guarantee holder as well as his claims according to the Product Liability Act ProdHaftG are not restricted by the present guarantee conditions and the guarantee granted therein and apply independently of and parallel to these guarantee conditions and guarantee claims.n.
6. Applicable law
These guarantee conditions are subject to the laws of the Federal Republic of Germany to the exclusion of the provisions of private international law and the United Nations Convention on Contracts for the International Sale of Goods (CISG). However, the application of mandatory legal consumer protection provisions of the country in which the guarantee recipient is habitually resident remains unaffected.t.
7. Change of guarantee conditions
LEDVANCE reserves the right to change or supplement these guarantee conditions at any time at its own discretion with effect for the future. In this case, effective warranty claims based on the present version of the guarantee conditions remain unaffected and can still be asserted by the guarantee holder in accordance with the provisions of the present version of the guarantee conditions within the respective guarantee period.