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WARRANTY CONDITIONS OF LEDVANCE GMBH FOR LED LIGHTS

TO CONSUMER


TABLE 1: GUARANTEE FOR LED LUMINAIRES AGAINST CONSUMERS

WARRANTY PERIOD WARRANTY TYPE WARRANTY PRODUCTS Product families

ten years

Limited warranty
(limited to LED module and driver)

• ENDURA PROO
• ENDURA STYLE in the LEDVANCE brandE

5 years

Standard guarantee

• 1906®
• ENDURA CLASSICC
• ENDURA FLOOD and ENDURA GARDEN FLOOD with a nominal output of more than 50 W. W
• ENDURA STYLE in the OSRAM brandM
• LED CLICK WHITE
• LED COLOR WHITE
• LED FLAT
• LED RING
• LED SPOTLIGHT
• LUNIVE™
• ORBIS®
• PLANON™

3 years

Limited warranty
(limited to LED module and driver)

• CABINET LED
• LED BULKHEAD
• LED OFFICE LINE
• LED POWER BATTEN
• LED SWITCH BATTEN
• LED VALUE BATTEN
• LINEAR LED FLAT®
• LINEAR LED SLIM
• LINEAR LED TURN
• SUMARINE INTEGRATEDD
• TUBEKIT LED®


TABLE 2: ENTRY INTO FORCE AND WARRANTY AREA

 
Entry into force of these guarantee conditions: March 16, 2020

Guarantee area:

Countries in the European Economic Area (EEA) including the United Kingdom even after the United Kingdom has left the EU and the following countries: Albania, Bosnia and Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Russia, Switzerland, Serbia, Turkey, Ukraine and Belarusland


TABLE 3: WARRANTY CLAIMS

 

1 WHAT TO SEND IN A WARRANTY CASEN?

To assert the warranty claim, the guarantee recipient must send the following to LEDVANCE or the respective locally responsible LEDVANCE company before the warranty period expires:

a one Claim, which must contain at least the following information:
- First and last name and valid postal address of the guarantor
- Product details of the guarantee product, in particular product name, product number EAN / product identity code IC, purchased and claimed quantityMenge)
- Reason for complaint

legs Copy of the original invoice for the guarantee product.

Return of the defective guarantee product on request:
It is not initially necessary to return the defective guarantee product. However, LEDVANCE or the respective locally responsible LEDVANCE company reserves the right to request that the defective warranty product be returned in any warranty case. In this case the defective guarantee product is complete, sufficiently franked and must be sent by post in break-proof packaging.

 

2 TO WHOM AND IN WHICH FORM THE SUBMISSION MUST BE MADEN?

a WARRANTY CASES IN GERMANY:
For warranty cases in Germany, the submission must be made as follows:

Sufficiently franked by post using the written complaint form or by any other written communication only to the following return / complaint address Complaints or product returns to other addresses will not be accepted:):

LEDVANCE GmbH
Department of CQM
Stone ford 62
86167 Augsburg
Germany

Internet download link to the written complaint form:
www.ledvance.de/garanteie-reclamation form

or

ii online about that Online complaint form
Internet link to the online complaint form:www.ledvance.de/reklamation
(please use complaint form private customer end usernden)

An assertion in another way e.g. by email, phone or fax is not possible.h.

b WARRANTY OUTSIDE GERMANY:
In the event of a warranty claim in the warranty area outside of Germany, the warranty claim is processed and the warranty service is granted in accordance with the provisions of these warranty conditions byrespective locally responsible LEDVANCE company, which can be found in the list of countries under the following Internet link:www.ledvance.de/garantie-laenderliste . The country of the warranty claim is the country in the warranty area in which the policyholder bought the warranty product.


The submission must be made:

i by written notice by post sufficiently franked to the relevant local LEDVANCE company or

ii - only if in the country list under www.ledvance.de/garantie-laenderliste An internet link to an online complaint form is given for the country in which the guarantee is due - by means of the respectiveOnline complaint form.

An assertion in another way e.g. by email, phone or fax is not possible.h.

 

1. Area of application, guarantor / buyer

1.1. TheLEDVANCE GmbH, Parkring 29-33, 85748 Garching near Munich (below„LEDVANCE“) hereby grants only the inTABLE 1 mentioned guarantee for the guarantee products and guarantee periods specified there.

1.2. The guarantee takers are only consumers who according toTABLE 2 and during the period of validity of these guarantee terms within the guarantee area according toTABLE 2 (in the following warranty area a warranty product according toäß TABLE 1 have bought, insofar as the purchase is not for commercial or self-employed purposes, e.g. commercial use, commercial resale or commercial installation with third parties.e.

1.3. The present guarantee conditions apply to the inTABLE 1 mentioned guarantee from the entry into force of these guarantee conditions and within the guarantee area according toTABLE 2 exclusively and conclusively. Any other effective guarantee claims with regard to LEDVANCE products purchased before these guarantee conditions come into force or outside the guarantee area remain unaffected and can still be asserted by the respective guarantee holder in accordance with the provisions of the applicable guarantee conditions within the respective guarantee period.

2. Object and requirements of the guarantee

2.1. The following types of guarantee exist:

a Standard guarantee: In the case of a standard guarantee according toTABLE 1 LEDVANCE guarantees in accordance with the provisions of these guarantee conditions that all parts of the respective guarantee product are subject to prov. 2.2 are free of manufacturing and material defects within the respective warranty period.

b Limited warranty: In the case of a limited guarantee according toTABLE 1 LEDVANCE guarantees in accordance with the provisions of these guarantee conditions that only the LED module and the driver of the respective guarantee product, subject to prov. 2.2 are free of manufacturing and material defects within the respective warranty period.

2.2. The guarantee applies only to the original guarantee product delivered in the original packaging and any original accessories included in the original packaging. The warranty does not include used products, interchangeable bulbs, lamps and any batteries or accumulators supplied.s.

2.3. A warranty claim only exists if the warranty product has always been operated within the permissible specifications in accordance with the product data sheet and installed, commissioned and used in accordance with the installation / operating instructions.

2.4. The guarantee period begins on the date of purchase by the guarantee holder.

3. Exclusion of warranty claims

Warranty claims are excluded in the following cases:

a in the case of only minor, insignificant damage or defects in the guarantee product e.g. Failure of individual of several LED chips or LED arrays,s),

b upon reaching the usual lifespan of the warranty product specified by the manufacturer within the warranty period and / or product-related usual decrease in the luminous flux of the warranty product,,

c in the case of product-related changes in the light color of the guaranteed product,,

d in the event of natural wear and tear of the guaranteed product,,

e in the event of improper or improper use of the guarantee product,,

f when operating the warranty product in an inadmissible or unsuitable operating environment e.g. in the case of excessive moisture, heat, cold or dust formation, in corrosive environments or if an interior light is unlawfully exposed to direct sunlight outside,d),

g in the event of damage or errors due to poor supply network quality e.g. Voltage peaks or over / undervoltage,g),

h insofar as the guarantee product was modified, repaired or operated in connection with products or software of the guarantee holder or a third party by the guarantee holder or a third party without the prior express written consent of LEDVANCE,,

i in the event of damage or errors caused by the guarantor or a third party, orr

j in the event of unforeseeable events of force majeure outside the sphere of influence of LEDVANCE and for which LEDVANCE is not responsible e.g. Natural disasters.n).

4. Warranty

4.1. The guarantee is provided to the guarantee holder within the meaning of para. 1.2 granted, insofar

a within the guarantee period a manufacturing or material defect within the meaning of para. 2.1 a or no. 2.1 b has occurred and the other prerequisites for entitlement according to para. 2 are present,en,

b no grounds for exclusion according to para. 3 are available andd

c the guarantee holder duly fulfills the guarantee claim TABLE 3 has asserted.

4.2. The guarantee only consists in the provision of a free replacement product in accordance with the provisions of this section. 4. LEDVANCE reserves the right to replace it with another similar and equivalent product, the properties, specifications and design of which may differ from the guarantee product. The replacement product will only be dispatched within the warranty area and usually within one month after the warranty claim has been properly asserted.

4.3. Not covered by the guarantee and are not part of the guarantee in particular

a repair of the warranty product,,

b a full or partial refund or credit of the purchase price,,

c a reimbursement of costs for the return of the defective guarantee product in accordance with TABLE 3 ,

d a reimbursement of installation / removal, transport, travel, labor or material costs orr

e other claims for damages or reimbursement of expenses e.g. for transport or consequential damage.n).

4.4. LEDVANCE reserves the right to check the eligibility of the warranty claim for every warranty claim.

4.5. The guarantee claim is processed and the guarantee is granted in accordance with the provisions of these guarantee conditions

- in warranty cases in Germany by LEDVANCE and

- in the event of a warranty claim in the warranty area outside of Germany, by the relevant local company of the LEDVANCE groupTABLE 3 (hereinafter LEDVANCE company.“).

The country of the warranty claim is the country in the warranty area in which the policyholder bought the warranty product.

4.6. By granting the guarantee, the original guarantee period will not be extended or renewed.

5. Reservation of legal claims

The statutory warranty claims and rights of the guarantee holder as well as his claims according to the Product Liability Act ProdHaftG are not restricted by the present guarantee conditions and the guarantee granted therein and apply independently of and parallel to these guarantee conditions and guarantee claims.n.

6. Applicable law

These guarantee conditions are subject to the laws of the Federal Republic of Germany to the exclusion of the provisions of private international law and the United Nations Convention on Contracts for the International Sale of Goods (CISG). However, the application of mandatory legal consumer protection provisions of the country in which the guarantee recipient is habitually resident remains unaffected.t.

7. Change of guarantee conditions

LEDVANCE reserves the right to change or supplement these guarantee conditions at any time at its own discretion with effect for the future. In this case, effective warranty claims based on the present version of the guarantee conditions remain unaffected and can still be asserted by the guarantee holder in accordance with the provisions of the present version of the guarantee conditions within the respective guarantee period.

 

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