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General Terms and Conditions


Table of Contents
1. Scope of Application
2. Conclusion of the Contract
3. Right to Cancel
4. Prices and Payment Conditions
5. Shipment and Delivery Conditions
6. Reservation of Proprietary Rights
7. Warranty
8. Redemption of Campaign Vouchers
9. Redemption of Gift Vouchers
10. Applicable Law
11. Place of Jurisdiction
12. Code of conduct
13. Alternative dispute resolution


1) Scope of Application


1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the
company LEDVANCE GmbH (hereinafter referred to as "Seller”) shall apply to all
contracts concluded between a consumer or a trader (hereinafter referred to as "Client”)
and the Seller relating to all goods and/or services presented in the Seller's online shop.
The inclusion of the Client’s own conditions is herewith objected to, unless other terms
have been stipulated.


1.2 Regarding the purchase of vouchers, these GTC shall apply accordingly, unless
expressly agreed otherwise.


1.3 For contracts regarding the delivery of vouchers, these GTC shall apply accordingly,
unless expressly agreed otherwise.


1.4 A consumer pursuant to these GTC is any natural person concluding a legal
transaction for a purpose attributed neither to a mainly commercial nor a self-employed
occupational activity. A trader pursuant to these GTC is any natural or legal person or
partnership with legal capacity acting in the performance of a commercial or
self-employed occupational activity when concluding a legal transaction.


2) Conclusion of the Contract


2.1 The product descriptions in the Seller’s online shop do not constitute binding offers
on the part of the Seller, but merely serve the purpose of submitting a binding offer by
the Client.

2.2 The Client may submit the offer via the online order form integrated into the Seller's
online shop. In doing so, after having placed the selected goods and/or services in the
virtual basket and passed through the ordering process, and by clicking the button
finalizing the order process, the Client submits a legally binding offer of contract with
regard to the goods and/or services contained in the shopping cart.


2.3 The Seller may accept the Client’s offer within five days,
- by transferring a written order confirmation or an order confirmation in written form
(fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
- by delivering ordered goods to the Client; insofar receipt of goods by the Client is
decisive, or
- by requesting the Client to pay after he placed his order.
Provided that several of the aforementioned alternatives apply, the contract shall be
concluded at the time when one of the aforementioned alternatives firstly occurs.
Should the Seller not accept the Client’s offer within the aforementioned period of time,
this shall be deemed as rejecting the offer with the effect that the Client is no longer
bound by his statement of intent.


2.4 If a payment method offered by PayPal is selected, the payment will be processed
by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard
Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal
Terms of Use, available at
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Client does
not have a PayPal account, subject to the Terms for payments without a PayPal account,
available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Client
pays by means of a method of payment offered by PayPal which can be selected in the
online order process, the Seller hereby declares the acceptance of the Client's offer at
the time when the Client clicks on the button concluding the order process.


2.5 When submitting an offer via the Seller's online order form, the text of the contract
is stored by the Seller after the contract has been concluded and transmitted to the
Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller
shall not make the contract text accessible beyond this. If the Client has set up a user
account in the Seller's online shop prior to sending his order, the order data shall be
stored on the Seller's website and can be accessed by the Client free of charge via his
password-protected user account by specifying the corresponding login data.


2.6 Prior to submitting a binding order via the Seller’s online order form, the Client may
recognize input errors by reading attentively the information displayed on the screen.
The enlargement function of the browser to enlarge the display on the screen may be an
effective method for better recognizing input errors.
The Client can correct all the data entered via the usual keyboard and mouse function
during the electronic ordering process, until he clicks the button finalizing the ordering
process.


2.7 The German and the English language are exclusively available for the conclusion of the contract.


2.8 Order processing and contacting usually takes place via e-mail and automated order
processing. It is the Client’s responsibility to ensure that the e-mail address he provides
for the order processing is accurate so that e-mails sent by the Seller can be received at
this address. In particular, it is the Client`s responsibility, if SPAM filters are used, to
ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller
with the order processing can be delivered.


3) Right to Cancel


3.1 Consumers are entitled to the right to cancel.
3.2 Detailed information about the right to cancel are provided in the Seller’s instruction
on cancellation.


4) Prices and Payment Conditions


4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total
prices including the statutory sales tax. Delivery costs, where appropriate, will be
indicated separately in the respective product description


4.2 Payment can be made using one of the methods mentioned in the Seller’s online
shop.


4.3 If prepayment by bank transfer has been agreed upon, payment is due immediately
after conclusion of the contract, unless the parties have arranged a later maturity date


4.4 If the payment method "PayPal direct debit" is selected, PayPal collects the invoice
amount from the customer's bank account on behalf of the Seller after a SEPA direct
debit mandate has been issued, but not before the deadline for pre-notification has
expired. Pre-notification means any communication (e. g. invoice, policy, contract) to the
Client announcing a debit via SEPA direct debit. If the direct debit is not honored due to
insufficient account coverage or due to the indication of an incorrect bank account, or if
the Client objects to the debit, even though he is not entitled to do so, the Client shall
bear the fees arising from the reversal of the respective bank, if he is responsible for
this.


4.5 When choosing a payment method offered via the payment service "Shopify
Payments", payment will be processed via the payment service provider Shopify
International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04
XN32, Ireland (hereinafter referred to as "Shopify"). The individual payment methods
offered via Shopify are communicated to the Client in the Seller's online shop. Shopify
may use other payment services to process payments, which may be subject to special
payment terms, to which the Client customer is separately referred. Further information
on "Shopify Payments" can be found at https://www.shopify.com/payments.


4.6 If the payment method "immediate bank transfer" is selected, payment processing
is carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12,80339

Munich (hereinafter referred to as "IMMEDIATE"). If he wants to be able to pay the
invoice amount via “immediate bank transfer,” the Client must have an online banking
account that is activated for participation in “immediate bank transfer”. Furthermore he
must have the appropriate credentials during the payment process, and must confirm
the payment instruction to IMMEDIATE . The payment transaction will be executed
immediately afterwards and the Client’s bank account debited accordingly. Further
information on the payment method “immediate bank transfer” can be called up by the
Client at https://www.sofort.com/ger-DE/kaeufer/su/so-funktioniert-sofort-ueberweisung/.


4.7 If the method of payment Klarna Invoice Purchase or the method of payment Klarna
Installment Purchase is selected, payment processing is carried out via Klarna AB
(publ)[https://www.klarna.com/de], Sveavägen 46,111 34 Stockholm, Sweden
(hereinafter referred to as "Klarna"). Further information on Klarna Invoice and
Installment Purchase as well as the terms and conditions of Klarna can be found in the
Seller's payment information, which can be viewed at the following Internet address:

https://shop.ledvance.com/pages/payment-options 


5) Shipment and Delivery Conditions


5.1 Goods are generally delivered on dispatch route and to the delivery address
indicated by the Client, unless agreed otherwise. During the processing of the
transaction, the delivery address indicated in the Seller’s order processing is decisive.
However, in case the Client selects the payment method PayPal, the delivery address
deposited with PayPal at the date of payment shall be decisive.


5.2 Should the assigned transport company return the goods to the Seller, because
delivery to the Client was not possible, the Client bears the costs for the unsuccessful
dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the
delivery cannot be made due to circumstances beyond the Client's control or if he has
been temporarily impeded to receive the offered service, unless the Seller has notified
the Client about the service for a reasonable time in advance.


5.3 Personal collection is not possible for logistical reasons.


6) Reservation of Proprietary Rights


If the Seller provides advance deliveries, he retains title of ownership to the delivered
goods, until the purchase price owed has been paid in full.


7) Warranty


7.1 Should the object of purchase be deficient, statutory provisions shall apply.


7.2 The Client is asked to notify any obvious transport damages to the forwarding agent
and to inform the Seller accordingly. Should the Client fail to comply therewith, this shall
not affect his statutory or contractual claims for defects.

8) Redemption of Campaign Vouchers


8.1 Vouchers which are issued by the Seller free of charge, for a specific period of
validity in the context of promotional activities and which cannot be purchased by the
Client (hereinafter referred to as "campaign vouchers”) can only be redeemed in the
Seller’s online shop and only within the indicated time period.


8.2 Individual products may be excluded from the voucher campaign, if such a
restriction results from the conditions of the campaign voucher.


8.3 Campaign vouchers can only be redeemed prior to the conclusion of the order
procedure. Subsequent offsetting is not possible.


8.4 Only one campaign voucher can be redeemed per order.


8.5 The goods value should meet at least the amount of the campaign voucher. The
Seller will not refund remaining assets.


8.6 If the value of the campaign voucher is not enough for the order, the Client may
choose one of the remaining payment methods offered by the Seller to pay the
difference.


8.7 The campaign voucher credit will not be redeemed in cash and is not subject to any
interest.


8.8 The campaign voucher will not be redeemed, if the Client, in the context of his legal
right to cancel, returns goods paid fully or partially by a campaign voucher.


8.9 The campaign voucher is transferable. The Seller may render performance with
discharging effect to the respective owner who redeems the campaign voucher in the
Seller’s online shop. This does not apply, if the Seller has knowledge or grossly negligent
ignorance of the non-entitlement, legal incapacity or of the missing right of
representation regarding the respective owner.


9) Redemption of Gift Vouchers


9.1 Vouchers which can be purchased via the Seller’s online shop (hereinafter referred
to as "gift vouchers") can only be redeemed in the Seller’s online shop, unless otherwise
stipulated in the voucher.


9.2 Gift vouchers and remaining assets of gift vouchers can be redeemed by the end of
the third year following the year of the gift voucher purchase. Remaining assets will be
credited to the Client’s voucher account.


9.3 Gift vouchers can only be redeemed prior to the conclusion of the order procedure.
Subsequent offsetting is not possible.


9.4 Only one gift voucher can be redeemed per order.


9.5 Gift vouchers can only be used for the purchase of goods and not for the purchase
of other gift vouchers.

9.6 If the value of the gift voucher is not enough for the order, the Client may choose
one of the remaining payment methods offered by the Seller to pay the difference.


9.7 The gift voucher credit will not be redeemed in cash and is not subject to any
interest.


9.8 The gift voucher is transferable. The Seller may render performance with
discharging effect to the respective owner who redeems the gift voucher in the Seller’s
online shop. This does not apply, if the Seller has knowledge or grossly negligent
ignorance of the non-entitlement, legal incapacity or of the missing right of
representation regarding the respective owner.


10) Applicable Law


10.1 The law of the Federal Republic of Germany shall apply to all legal relationships
between the parties under exclusion of the laws governing the international purchase of
movable goods. For consumers, this choice of law only applies to the extent that the
granted protection is not withdrawn by mandatory provisions of the law of the country,
in which the consumer has his habitual residence.


10.2 With regard to the statutory right of cancellation, this choice of law does not apply
to consumers who do not belong to a member state of the European Union at the time of
the conclusion of the contract and whose sole place of residence and delivery address
are outside the European Union at the time of the conclusion of the contract.


11) Place of Jurisdiction


If the Client is a businessman, a legal entity of public law or a separate estate under
public law with its seat in the territory of the Federal Republic of Germany, the Seller’s
place of business shall be the sole place of jurisdiction for all legal disputes arising from
this contract. If the Client is domiciled outside the territory of the Federal Republic of
Germany, the Seller’s place of business shall be the sole place of jurisdiction for all legal
disputes arising from this contract provided that the contract or claims from the contract
can be assigned to the Client’s professional or commercial activities. In any event
however, regarding the aforementioned cases the Seller is entitled to call the court
responsible for the seat of the Client.


12) Code of conduct


The Seller meets the quality standards of Trusted Shops, which can be viewed at
www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf


13) Alternative dispute resolution


13.1 The EU Commission provides on its website the following link to the ODR platform:
https://ec.europa.eu/consumers/odr


This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.


13.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure
before an alternative dispute resolution entity.

DE