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Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside
those individual's trade, business, craft or profession, are entitled to cancel any contract
on the following conditions:

A. Instructions for cancellation

Right to cancel
You have the right to cancel this contract within fourteen days without giving any
The cancellation period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of
the goods.
To exercise the right to cancel, you must inform us (LEDVANCE GmbH, Parkring 29-33,
85748 Garching, Deutschland, Tel.: 089780673100, E-Mail: support.shop@ledvance.com) of
your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax
or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if you choose
a type of delivery other than the least expensive type of standard delivery offered by us)
without undue delay and not later than fourteen days after the day on which we are
informed about your decision to cancel this contract. We may make a deduction from
the reimbursement for loss in value of any goods supplied, if the loss is the result of
unnecessary handling by you. We will make the reimbursement using the same means
of payment as you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the reimbursement. We
may withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Ingram Micro CFS
E-Business GmbH, Kölner Str. 10, 48163, Münster, Germany without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning of
the goods

Exclusion and/or premature expiration of the right to cancel
The right to cancel does not apply for consumers who, at the time of concluding the
contract, are not nationals of a member state of the European Union and whose exlusive
residence and address of delivery are located outside of the European Union.

Related / Financial Transactions
If you finance this contract by means of a loan and cancel it later, you are also no longer
bound by the loan agreement, provided that both contracts form an economic unit. This
is particularly true if we are at the same time your lender or if your lender makes use of
our cooperation regarding the financing. If we have already received the loan by the
time the cancellation becomes effective or the goods are returned, your lender,
concerning his relation to you, will enter into our rights and obligations arising from the
financed contract with regard to the legal consequences of the cancellation or return.
The latter does not apply if the present contract relates to the acquisition of financial
instruments (e.g. securities, foreign exchange, or derivatives). If you want to avoid a
contractual commitment to the extent possible, you should make use of your right to
cancel and you should also cancel the loan agreement in the event that you have the
right to cancel it.

B. Cancellation form

You can download the cancellation form by clicking on the button below.